SHOP IN THE CITY YOU LOVE MOST, DIRECTLY IN WHATSAPP
At LOLA CASADEMUNT, we make it easy for you! Whether you’re lounging at home, working in the office or out with friends, simply contact your favourite store on WhatsApp and enjoyed personalised assistance from our style consultants to find the ideal look for you.
It’s that easy! We love having you close by.
HOW IT WORKS
1. VISIT OUR WEBSITE
Browse through our website and explore our collections.
2. SELECT “SHOP ON WHATSAPP”
Click the “Shop on WhatsApp” button and select your favourite store.
3. CONNECT WITH OUR STYLE CONSULTANTS
Chat, send voice messages or, if you prefer, make a video call. Let our consultants guide you.
4. PAY WITH EASE
Confirm your order and pay through our secure payment platform.
5. RECEIVE YOUR ORDER AT HOME
Have your order delivered to your home or any address you choose, and enjoy!
SELECT YOUR STORE
LC Barcelona
(Rambla Catalunya, 72)
LC CC La Illa Diagonal
(Av. Diagonal, Local 2.48/2.49a)LC La Roca Village OUTLET
(La Roca Village)LC Girona
(C. Migdia, 2-4)LC Reus
(C. Llovera, 33)LC Madrid
(C. Ayala, 13)LC Madrid
(C. Goya, 48)LC Madrid
(C. Fuencarral, 67)LC Murcia
(Gran Vía Escultor Salzillo, 21)FREQUENTLY ASKED QUESTIONS
- Can I request photos and videos of the products I'm interested in?
- Of course you can! We’ll send you photos and videos of any items you're interested in to make sure they’re exactly what you’re looking for, along with personalised attention and advice from a sales consultant.
- Can I make a video call?
- Absolutely! We’re happy to assist you. We recommend checking availability before starting a video call to ensure we can give you the attention you deserve.
- How long does shipping take?
- Delivery typically takes between 24 and 48 hours after payment, excluding Sundays and holidays. Orders placed on Friday or Saturday may arrive early the following week.
- Can I pick up my order at the store?
- Yes, you can choose the store pickup option. Just show your ID to at the store to collect your order.
- How do I pay for my purchase?
- You can pay securely through a link we’ll send you via WhatsApp using your credit or debit card. We also offer payment via Bizum on the same platform.
- Is home delivery free?
- Yes, delivery is free for purchases over €50. Orders under that amount will include a delivery cost of €3.95.
- What is the return policy?
- To return your purchase, simply request it directly through WhatsApp from the store where you placed the order. They will arrange for the courier to pick up the package. Once received by the store, your refund will be processed.
- Who should I contact if I have any problems with my purchase?
- If you have any incident, contact the store where you placed the order and show your receipt. If you have any other problems, you can also contact Customer Service by ringing: 675 29 74 68.
- Can I shop at any of the stores?
- Yes, you can shop from home at any of the LOLA CASADEMUNT stores that currently offer this service.
